Yes, many of our products can be customized. Please contact our customer service team to inquire about customization options for the specific product you are interested in.
Can I apply a discount code after placing an order?
Unfortunately, discount codes cannot be applied retroactively to an already placed order. Please make sure to enter any applicable discount codes during the checkout process.
Can I change or cancel my order after it has been placed?
Yes, you can change or cancel your order as long as it has not been shipped yet. Please contact our friendly customer service team as soon as possible to request any changes or cancellations.
Can I change the shipping address for my order?
If your order has not been shipped yet, you may be able to change the shipping address. Please contact our customer service team as soon as possible to request the change.
Can I place an order over the phone?
Currently, we only accept orders placed through our online store. If you need assistance with placing an order, please contact our customer service team for guidance.
Can I purchase gift cards for your store?
Yes, we offer gift cards that can be purchased and used on our online store. They make great gifts for friends and family.
Can I request a specific delivery date for my order?
While we cannot guarantee specific delivery dates, you can leave a note during the checkout process with your preferred delivery date. We will do our best to accommodate your request, but it is subject to shipping constraints.
Can I return a personalized/customized item?
Unfortunately, personalized/customized items are generally not eligible for return unless they arrive damaged or defective. Please contact our customer service team for assistance with personalized/customized items.
Can I track my order?
Yes, you can track your order by logging into your account on our website and accessing the order tracking feature. You will also receive tracking information via email once your order has been shipped.
Can I use multiple payment methods for a single order?
Currently, we only support using one payment method per order. If you have any specific payment concerns, please contact our customer service team for assistance.
Do you offer any discounts or promotions?
Yes, we frequently offer discounts and promotions on our products. To stay updated on our current offers, please subscribe to our newsletter or follow us on social media.
Do you offer expedited shipping options?
Yes, we provide expedited services, but you need to pay extra for expediting. Please contact customer service for the specific amount.
Do you offer free shipping?
From time to time we may offer free shipping promotions. Currently, new customers can enjoy free shipping for orders over 200 US dollars.
Do you offer international shipping?
Yes, we offer international shipping to select countries. The availability and shipping fees may vary depending on the destination. Please contact our customer service team for more information.
Do you offer wholesale pricing for bulk orders?
Yes, we offer wholesale pricing for bulk orders. If you are interested in making a bulk purchase, please contact our customer service team to discuss pricing and options.
How can I check the status of my order?
You can check the status of your order by logging into your account on our website and accessing the order tracking feature. Alternatively, you can contact our customer service team for assistance.
How do I request a refund?
To request a refund, please contact our customer service team with your order details and reason for the refund. They will guide you through the refund process.
How long does it take to process a refund?
We will process the refund for you within 48 hours after receiving the return. For details, please contact online customer service.
What is the shipping policy for your online store?
Our shipping policy varies depending on the product and destination. To get detailed information about shipping, please contact our friendly customer service team.
What is the warranty period for your products?
There is no warranty for ceramic products. When you receive the goods, if you find that the products are damaged, defective, wrongly shipped, or have incorrect quantities, please take a photo to contact online customer service or send us an email, and we will handle it for you within 24 hours.
What is your return policy?
Our return policy allows you to return items within 30 days after signing for the logistics. Items need to be unused and undamaged. Customized products cannot be returned. If the product is defective, damaged, customized incorrectly, or has the wrong quantity, please contact us to make a repair. Issue or refund. For more details, please check: https://ceramicsgo.com/refund_returns/?v=11a10bf9e807
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and bank transfers. The available payment options will be displayed during the checkout process.
