CeramicsGo and its subsidiaries and affiliates (collectively, “CeramicsGo,” “we,” “our” and “our”) take the protection of personal data seriously. This policy describes our practices regarding personal data privacy and security, including:

The types of personal information we collect;
how we use this information;
With whom we share this information;
Rights you may have regarding the use of your personal information;
The security measures we take to protect the security of your information; and
How you can contact us to learn about our privacy practices.
This policy applies whether you provide information to us through any CeramicsGo-Comstor website, e-commerce tool, or when purchasing our products or services.

1. About us

CeramicsGo is the data controller who protects the personal information you provide to us. We are registered in China with business license number: 91350526MA2YQ7G127 and our registered office address is Sanban Town Liao Industrial Zone, Dehua County, Quanzhou City, Fujian Province, China.

2. What is personal data?

Personal data is information that can be used to detect the identity of an individual, including name, address, telephone number and email address. Personal data also refers to information that can be associated with an individual in combination with other information, such as IP address.
If you do not agree to this Privacy Policy, you may not use the Site or submit any information to us.

3. Collection of personal information

CeramicsGo collects and stores business contact information from or about you: (i) when you interact with us; (ii) when completing your order; and/or (iii) when providing services to you.
Personal information that CeramicsGo may collect or that you may choose to provide includes:

Contact information (such as name, postal or email address, and telephone number);
Business contact information (such as job title, department and organization name);
Content you provide (such as photos, comments or other information provided through CeramicsGo);
We may sometimes use external records from third parties to supplement the personal information we collect about you in order to provide you with the information, services or products you have requested and to improve our ability to serve you;
Information that you provide to third-party service providers but is held by us. If you provide information to us in this way, you must comply with the privacy policy of the relevant service provider. CeramicsGo is not responsible for how these website owners collect and process your data.
In addition to the information you choose to submit to us, we and our third-party service providers may also use various technologies to collect certain information automatically or passively when you interact with us. This may include the browser and operating system you use. , URL, the time you interact with us, and IP address and other information (hereinafter referred to as “Usage Information”). Usage Information may also include a unique identifier automatically assigned to any computer, mobile phone, tablet or other device used to access our Site (a “Device Identifier”). Our servers identify your device by its device identifier.
The CeramicsGo website may also use cookies when you visit the website. A cookie is a small piece of information that is sent to your computer, mobile phone or other device when you visit a website. A web server sends cookies to a web browser to enable the server to collect information from the browser and recognize your device on future visits. These files serve many different purposes, such as remembering your preferences and selections, helping to improve your experience of the website, and ensuring that you see more relevant ads or offers online. The information we collect in this way may include:

The local server domain name, computer type and web browser type used by the user to access the website;
Aggregated and user-specific information about the pages a user visits.
Internet cookies can save data about individual users, such as name, password, username, screen preferences, web pages viewed and ads viewed or clicked on. CeramicsGo can recognize you through Internet cookies when you return to the website and tailor your experience accordingly.
You can refuse Internet Cookies (if available) by using the corresponding function of the web client software (if available). However, refusing the use of cookies may prevent the website from functioning properly. When you search within the Site, CeramicsGo may record information that identifies you or can tie you to the search you perform. CeramicsGo may also record limited information related to each search request you make and use this information to troubleshoot technical issues with the service and calculate aggregate usage statistics, among other things.

4. Tracking

We may not respond to web browser “Do Not Track” signals. If you would like more information about online tracking and the various opt-out mechanisms, please visit https://allaboutdnt.com/

5. Use of personal information collected

CeramicsGo may use the personal information it collects from or about you to:

Establish, develop and maintain business relationships with you and other counterparties respectively;
Create, open and manage your account;
respond to your inquiries;
Provide the products or services it supplies, or receive the products or services it requests, and ensure that all related transactions are supported and executed;
Verify the identity of customers who contact CeramicsGo by telephone, electronically or otherwise;
comply with legal and regulatory requirements;
To enable us/our business partners who provide express delivery services to meet contractual requirements related to the products and services provided to customers;
Obtain feedback about our services and products;
To monitor and improve the services we provide, including by recording information about your visits to our website, for research and analysis purposes. In these circumstances, we or agents acting on our behalf may contact you by email or telephone to seek your feedback and comments about our services; and
Operate our business (including developing new products and services; conducting research; managing communications; producing training materials and programs; determining the effectiveness of our advertising and optimizing advertising; analyzing our products and services; and performing accounting, auditing, bookkeeping and reconciliation activities )
CeramicsGo may also use the personal information it collects for internal purposes, in particular:

resolve technical issues;
Calculate overall usage statistics;
Marketing and promotions, product development and content improvement. Unless otherwise required by law, we will obtain your prior consent before sending you marketing and promotional communications.
To help develop our website and services, we may also use aggregate information and statistics to monitor website usage. We may provide such aggregate information to third parties, but these statistics will not contain personally identifiable information. We will only retain personal information for as long as necessary to fulfill one or more of the purposes set out in this paragraph 3.

6. Disclosure of personal information

Unless provided in this policy or notified to you when we collect the information, CeramicsGo will not disclose your personal information to third parties, except in the following circumstances:

Disclosures among companies within our group;
To third party service providers who perform services on our behalf, including without limitation those who provide, host or operate our business;
To perform the agreement with you;
To analyze and improve our communications and strategies (including by determining when you receive and view emails sent to you and your location);
Conduct website analytics to track usage of our website. This information is shared with Google Analytics and stored on servers in the United States. To learn more about Google Analytics, please see the Google Privacy Policy.
To the extent permitted by law; to the extent necessary to comply with applicable law or legal process (such as a subpoena); to the extent necessary in connection with a merger, acquisition or liquidation of CeramicsGo in accordance with applicable law; or as necessary to protect CeramicsGo’s rights or property within the range. CeramicsGo will cooperate with law enforcement agencies.
If data is disclosed to a contractor in the course of undertaking commissioned data processing, the contractor shall comply with this policy and, where applicable, other additional or relevant alternative data privacy terms and contractual terms.

7. Rights regarding processing of personal data

If you provide us with personal data, we will retain your information in accordance with our retention policy. You may withdraw your consent to our processing of personal data by emailing us and we will apply your preferences to future communications. If statutory retention periods require a longer retention period, we will lock these records.
We may share personal information with companies, organizations or individuals outside CeramicsGo with your consent. We require your prior consent to share information. For example, we may provide personal information to our affiliates or other trusted businesses or individuals who process it on our behalf in accordance with our instructions and in accordance with our Privacy Policy and any other applicable confidentiality and security measures. You may also email us requesting access to the information we hold about you, or request rectification of any personal data we hold about you.
CeramicsGo will comply with applicable anti-spam laws in your jurisdiction. In addition, Users may refuse to have their personal information used for sending promotional correspondence at any time by contacting CeramicsGo by email or by postal mail to the following address:
Legal Department
CeramicsGo, Inc.

8. Collection of personal information from children

CeramicsGo does not knowingly solicit information from children nor knowingly market this website or its services to children. Children under the age of 13 are not permitted to provide any personal information to CeramicsGo and/or this website.

9. Cross-border transfer of personal information

In some cases, the personal information we manage may be transferred, processed and stored outside your country of residence, including the United States, and accordingly your personal information may be provided in accordance with the applicable statutes and laws of such foreign jurisdictions to government agencies. The data protection laws of the country to which your personal information is received may differ from the data protection laws of your country of residence. When we transfer your information to other countries, we will protect your personal information as described in this Global Privacy Policy. We will comply with applicable legal requirements to adequately protect the transfer of personal information.

10. Data security

Ensuring the security of users’ personal information is of utmost importance to CeramicsGo. We are committed to protecting the information we collect. We have put in place appropriate technical and organizational measures to protect the information you provide or we collect from accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. We use SSL encryption on the websites we use to collect personal information.

11. Global Privacy Statement Update

This privacy policy may change from time to time. We will post any changes to our privacy policy on this page

12. How to contact us

If you have any questions or concerns about this Privacy Policy or the collection of information, or if you would like CeramicsGo to update or correct your information or preferences, please email [email protected]
We aim to respond to your inquiry within 7 working days of receiving your letter.